As we all know, the world has changed dramatically as a result of the pandemic.  We wanted to let you know about some new requirements that we have for your upcoming appointment.  These are based on the regulations put forth by the Ministry of Health, the College of Physiotherapists of Ontario, and Halton Region Public Health.
 
1. Initial assessments will remain virtual to reduce exposure and to determine if/when an in-person follow-up is required.
 
2. In-person appointments will be reserved only for situations where a virtual appointment is insufficient for assessment or
   treatment efficacy. 

3. Masks are mandatory for anyone over the age of 5 during our appointments. Please bring your own cloth mask when you come.  It is to be worn covering your mouth and nose.

4. We request that you come to the appointment alone, unless it's absolutely necessary to bring someone with you for assistance or because you are unable to get infant care.

5. We will be sending you a screening questionnaire by email, 4 hours before your appointment. It is mandatory that you complete this screen for yourself and any person that accompanies you. If you screen negative, you can come for your appointment. If you or the person accompanying you screens positive, then please email us at physio.appt@yourebbandflow.com or robyn@yourebbandflow.com to change your appointment to virtual. If you choose not to complete your appointment virtually, you will be charged a last minute cancellation fee.

5. We ask that you arrive only a couple minutes before your appointment in order to reduce time spent in the waiting area. The waiting area will be spaced so that you can physically distance. If your appointment is after 5pm, please wait at the door and we will let you into the building at your appointment time.

6. Reception has a plexiglass barrier and can help you with any questions before your appointment.

7. We will meet you in the waiting room and we will then complete another in-person screening questionnaire with you. If you screen negative, then we will head into the clinic room and start our appointment :)

8. We will both sanitize our hands as soon as we enter the room and before we exit it.

9. Your physiotherapist will be wearing a surgical mask and possibly goggles or a face shield, depending on what our appointment requires.

10. All contact surfaces will be cleaned and sanitized before and after your appointment.

We are hopeful that all of these changes will keep all of us safe and healthy, while still allowing us to experience the benefits of in-person care.

Please let us know if you have any questions or concerns about any of this.